Frequently Asked Questions For 45 kg Gas Bottle Delivery
We’ve put together the most common questions about LPG supply, pricing, comparing LPG bottles, switching providers, and safety.
Most Popular Questions from Customers
I’ve just had my LPG bottles filled — can I still switch providers?
Yes. You can switch LPG providers at any time. If you have unused (full) bottles, your current supplier may provide a refund or credit when those bottles are collected. Partially used bottles are generally not refunded, which is why many households choose to switch when bottles are close to empty.
Do I get a refund for gas left in my LPG bottles?
In most cases, unused (full) bottles may be refunded or credited, depending on the supplier’s policy. Gas remaining in partially used bottles is usually not refunded. Refund and credit arrangements vary between LPG retailers.
When is the best time to switch LPG providers?
Many households choose to switch when their bottles are running low to avoid leaving unused gas behind. However, switching earlier can still make sense, particularly if pricing, service or reliability are a concern.
What happens to my existing LPG bottles when I switch?
Your current supplier will arrange collection of their bottles. If any bottles are unused, a refund or credit may apply depending on the supplier’s policy. Your new supplier will install their own bottles as part of the changeover.
Getting Started with LPG Bottles
How do I arrange LPG if I’ve just moved into a new home?
You’ll need a licensed gas fitter to install or check your LPG setup and issue a Compliance Certificate. Once that’s done, you can sign up with your preferred supplier, and they’ll arrange delivery of your first bottles.
Do I need two bottles, or can I just order one?
Homes are generally set up with two 45kg bottles. This ensures you don’t run out completely while waiting for a delivery. After the initial installation, most suppliers allow you to refill one bottle at a time. For businesses, this could be any number, depending on the size of the facility
Can I sign up for LPG if I live in a unit or townhouse?
Yes, but there may be special requirements. For multi-dwelling complexes, LPG is sometimes delivered through a central bulk system rather than individual bottles. Always check what your property is set up for.
Switching LPG Suppliers
Do I have to cancel with my old LPG supplier before I switch?
It’s a good idea to let them know, but you don’t need to remove the bottles yourself. Your new supplier delivers their own cylinders and arranges for the old ones to be picked up.
What happens to my rental fees if I switch partway through the year?
Some suppliers refund unused months if you’ve paid in advance, but others don’t. It depends on your supplier’s terms and conditions.
Can I get a refund for full LPG bottles I no longer need?
Unopened full bottles may be refundable, but partially used bottles are not. Always confirm with your supplier before arranging collection.
Deliveries & Ordering
How do I order a refill of my LPG bottles?
Most suppliers offer multiple options: online ordering, a customer portal or app, or simply calling their customer service line.
How fast can LPG be delivered?
It depends on your location. In Brisbane, Gold Coast, and Sunshine Coast, deliveries often happen within 1–3 business days. Regional areas may have a set delivery run once or twice a week.
Can I request urgent same-day delivery?
Some suppliers offer this for an extra charge, but it depends on where you live and the supplier’s delivery schedule.
Do suppliers deliver everywhere in Queensland?
Major providers like Origin, Elgas, Supagas, and Kleenheat cover most of the state, but delivery options differ in regional towns. LPGcompare.com.au can check availability for your address.
Costs & Contracts
How are bottle rental fees charged?
Most suppliers charge an annual rental fee for each 45kg cylinder, generally its about $50 per bottle per year. Some also offer monthly billing, which can make budgeting easier.
Will my price stay the same during my contract?
If you sign a fixed-term contract, your LPG rate is locked in for the agreed period (usually 1–2 years). If you’re on an open-term plan, prices can increase with notice.
Are there setup or installation fees when switching?
Not often. There may be costs if your regulators, fittings, or bottles need replacing to meet current safety standards. Some suppliers waive these for new customers.
Safety & Requirements
What safety requirements apply to LPG bottles at home?
Cylinders must be installed on a solid base (such as a concrete slab), secured with chains, and kept clear of ignition sources. Delivery drivers also need safe, unobstructed access.
Do I need a compliance certificate for a new LPG installation?
Yes. Queensland law requires a licensed gas fitter to issue a Compliance Certificate for new or altered installations. Without it, suppliers cannot connect your bottles.
What if my property is hard to access?
Suppliers may refuse delivery if it’s unsafe. Steep slopes, stairs, or slippery surfaces can be an issue. Discuss this with your supplier before signing up.
Business & Commercial
Do you also compare LPG for businesses?
Yes. Many Aussie businesses, from cafés to farms, rely on LPG. We can help you request tailored quotes for commercial use.
Is LPG more expensive in regional Queensland?
Usually yes. Delivery costs are higher outside metro areas, and fewer delivery runs mean prices can be slightly higher compared to Brisbane or the Gold Coast.