Privacy Policy

1. Introduction

Compare LPG (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect and hold information such as:

• Your name, email address, phone number and postal address
• Details you submit through website forms or when contacting us
• Information about how you use our website (e.g. pages visited, time spent)
• Device and browser information, IP address and location (if available)
• Any feedback, survey responses, or communications you provide

3. How We Collect Information

We collect personal information in several ways, including:

• When you complete a form on our website
• When you contact us by phone, email or social media
• Through the use of cookies, analytics and tracking tools
• From third-party service providers where permitted by law</li

4. Use of Your Information

We use your information to:

• Provide and improve our comparison services
• Communicate with you about enquiries, offers, or updates (with your consent)
• Analyse website usage and enhance user experience
• Meet legal and regulatory requirements
• Prevent fraud or misuse of our services

5. Sharing of Information

We may share your personal information with:

• Technology providers (hosting, IT, analytics, customer management)
• LPG suppliers and partners (where relevant to your enquiry or request)
• Regulatory bodies if required by law
• Business advisors, insurers or auditors where reasonably necessary

Some of these third parties may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Monitor traffic and usage patterns on our site
• Remember your preferences and improve your browsing experience
• Deliver relevant advertising and measure the effectiveness of campaigns

You can manage cookies through your browser settings. Please note that disabling cookies may impact how our website functions.

7. Security & Retention

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Information is stored securely in electronic systems with access controls.

We retain your personal information only as long as necessary for our services or as required by law. When no longer needed, we securely destroy or de-identify the data.

8. Access & Correction

You may request access to personal information we hold about you, or ask us to correct inaccuracies. To do so, please contact us (see below). Proof of identity may be required before we provide access.

9. Making a Complaint

If you have concerns about how your personal information is handled, please contact us. We will respond as quickly as possible.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

If you have any questions, feedback, or requests regarding this Privacy Policy, please contact:

Compare LPG

Email: scott@comparelpg.com.au

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of effect noted at the top.